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Computer Science Diversity Career Stories

Software engineer shares thrills and spills of the computer science industry

This software engineer made her mark working on major projects for a world-renowned amusement park while overcoming discrimination and sexual harassment. 30 years after beginning her career in computer science, she finds her job worthwhile, but finds personal fulfillment and reward through writing and sharing her story.

What is your job title? How many years of experience do you have in that field?
My job title is Senior Software Engineer. I have worked as a software engineer for 30 years.

Would you describe what you do on a typical day?
A software engineer’s job involves computer programming, but the job has a wider breadth than just writing computer code. I’m responsible for gathering requirements, designing, implementing and testing software for a product that’s used by major corporations to design mechanical objects including cars, ships, factory equipment and smaller consumer items like cameras, vacuums, mobile phones and other electronic gadgets. The type of programming that I do involves computer science, mathematics and 3D computer graphics.

On a typical day, I am either designing and writing new software or fixing problems (or “bugs”) in software used by customers. I am a member of a team that’s located elsewhere in the U.S., so I may be talking to one of my teammates by phone or attending a meeting that takes place via conference call. My company is multinational and I work with employees and customers all over the world. I receive 50-100 email messages a day so I spend part of my day responding to email requests and questions.

What is your ethnicity? What kinds of discrimination have you experienced?
As a Caucasian female, I am a member of a minority in my field. In addition to Caucasian males, my industry is dominated by men from China and India. In my current company I don’t experience any overt discrimination, but women are mostly left out of the casual socializing that many of the men engage in. Groups of men network by going out to lunch together, but because of cultural customs they do not include women. The women who are engineers (as opposed to clerical workers) do not typically network in the same way. This situation makes it harder to get noticed as a woman.

My first programming job was with a major entertainment company that runs a movie studio and several world-famous theme parks. I experienced a great deal of discrimination and harassment at that company, despite the fact that I was successfully completing major projects. I left that company due to the discrimination I was experiencing.

If you’ve experienced discrimination, in what ways have you responded and what response worked best?
At my first software engineering job, I was naïve about the interest that my male co-workers showed in me. What I believed was professional mentoring turned out to be an interest on their part in dating me or having an affair. Some of these men later took credit for my work or ideas or made untrue claims about the quality of my work. I talked to my manager and to his boss about the problem but felt that I was going against a “good old boy” club. I then spoke to the company’s Human Resources department, not realizing that the company’s goal was to discredit any possible claims of sexual harassment.

The response that worked best for me in this case was leaving the company. Since I had just completed my Computer Science degree and had a few years of valuable work experience, I was able to quickly find another job that almost doubled my salary. After I few months in my new position, I realized how unprofessional and discriminatory my previous co-workers and managers had been.

Where you work, how well does your company do ‘equal opportunity’? Is management white and male? How are minorities perceived and treated?
I am lucky to work for a multi-national corporation that is very conscientious about equal opportunity. Management is not exclusively white and male. People of other ethnicities are well represented and are treated equally and with respect. I think that women must work harder to get ahead, but many women do and have advanced to senior technical and management positions.

What don’t they teach in school that would’ve been helpful to you?
My university degree prepared me for the technical aspects of my job but did not provide enough training in making presentations. I overcame a fear of public speaking and learned on the job how to present my ideas to my manager, teammates and larger groups of people. I also had to learn (often the hard way) how to network and protect my professional reputation.

How did you get started in this line of work? If you could go back and do it differently, what would you change?
As a senior in high school, I was interested in both Math and English and had high SAT scores in both areas. As a freshman in college, I took an elementary Computer Science class. I enjoyed the subject matter but was intimidated by the fact that I was the only woman in a class of 50 students. Also, those were the days of mainframe computers and punched cards, so programming was frustratingly time consuming. At the end of my freshman year I decided to major in English with a minor in Dramatic Art. I was interested in costume design and went on to design costumes for several university productions.

After completing my English degree, I worked for a few years making costumes for movies and plays. The job involved long hours and very little pay and I didn’t seem to be getting closer to my goal of becoming a costume designer (as opposed to the person who just sewed the costumes). I decided I wanted a career that was more stable and paid more money. By this time computers had advanced and the first personal computers were being introduced, so I made a career in computers my goal.

I went back to school and earned a BS in Computer Science. While working on my degree, I participated in the co-op program which involved working full-time as a software engineer in place of taking classes. After my co-op assignment was completed, I was hired as a part-time software engineer with the same company. Because I had gained experience with personal computers (called micro computers in those days), I was assigned to some major projects that were part of a new theme park. It was a very exciting experience.

I don’t regret anything about the way I got started as a software engineer. My degree in English enriched my life and helped me develop my writing skills. Most software engineers are not good at writing, so this has given me an edge.

On a good day, when things are going well, can you give an example of something that really makes you feel good?
Even though I’ve been programming for 30 years, I am still passionate about fixing a bug or implementing some complex functionality. Working through a problem, using the knowledge I’ve gained with years of programming experience and then seeing the results of my work on the computer screen really makes me feel good. Luckily, I’m able to experience this feeling almost every day.

When nothing seems to go right, what kind of snafus do you handle and what do you dislike the most?
One of the most frustrating aspects of my job is realizing that some code I wrote has a bug in it that has been found by a customer. In this case, I have to quickly find a better solution. Another frustration is encountering a problem that I can’t solve. In this case, I have to ask a teammate for assistance. Most software engineers like to find their own solutions and don’t like having to ask for help.

How stressful is your job? Are you able to maintain a comfortable or healthy work-life balance?
Most people would view my job as stressful because there is little room for error, but I’ve been doing it a long time and have learned to deal with the stress. The field of software engineering is demanding and many people put in long hours, but after a few years I learned to limit the number of overtime hours per week that I work. This has helped me avoid total burnout and work-related problems in my personal life. I have become more efficient at my job (“working smarter”), so I don’t need to put in as many hours as I once did.

On a scale of 1 to 10 how would you rate your job satisfaction? What would it take to increase that rating?
I would rate my job satisfaction as 8. A more exciting work environment and more opportunities to travel would increase my rating. On the other hand, I am paid well and have flexible hours, so those are big pluses.

What’s a rough salary range for the position you hold? Are you paid enough considering your responsibilities?
The salary range for a software engineer doing the type of work I do ranges from $75,000 to more than $150,000 per year. Engineers with more experience and more years at a single company can expect a higher salary. I believe this salary range is very fair considering the responsibilities.

What’s the most rewarding moment you’ve experienced in this position? Of all the things you’ve done at work, what are you most proud of?
My most rewarding moment in my current position was playing a major role in reinventing our product for the Microsoft Windows platform, which opened the door to more sales.
I am most proud of work I did for my first job, where I completed several large projects for a new theme park. The night before the theme park opened, I stayed up all night installing a series of video games that I designed and implemented. When I went back to my hotel to change clothes for the park’s opening, I turned on the TV and saw that Today and Good Morning America were featuring the park’s opening.

I recommend that software engineers volunteer for high profile assignments. This type of assignment carries a lot of risk in terms of failure, but is also the most rewarding and is the quickest way to get promoted.

What’s the most challenging moment you’ve experienced? What would you prefer to forget?
I was most challenged when I became a manager shortly after giving birth to my second child. I had a great deal of stress in my personal life, which included my father being ill with terminal cancer, and I was put in charge of a team that was somewhat lacking in talent. I had a very difficult time letting my team members fail since I felt it would reflect poorly on me as a manager, and so I completed work that they should have been doing. Since then I have left management and become a senior member of technical staff, where I am much happier.

What education and skills do you need to get hired and succeed in this field?
At least a bachelor’s degree in Computer Science or a related field such as Mathematics or Electrical Engineering is required for a position as a Software Engineer in a major corporation. Many of my co-workers have master’s or doctorate degrees. Graduating from a prestigious university is definitely a plus, as is work experience gained through a paid internship or co-op position.

The skills that help a person succeed in this field include a love of solving puzzles, an ability to think logically, intense concentration and focus and an attention to detail. A software engineer often works on a program with tens of thousands of lines of code and needs to retain a mental image of how the code is laid out and interconnected, so an ability to think in abstract terms and an exceptional memory are also important. People who don’t enjoy math “word problems” or who aren’t good at solving them would probably not succeed in this field.

What would you tell a friend considering your line of work?
I constantly recommend my line of work to bright young people. It is a stable industry that will continue to grow in the coming years. The work remains interesting over the long term and pays well.

If I had a friend that was considering my line of work, I would assess their education and skills and try to honestly let them know if I thought they would be a good fit for the job.

How much vacation do you take? Is it enough?
Because I have been with my current company for more than 20 years, I receive 5 weeks of paid time off. I find that this is enough. Because of the pressure of my work schedule, I rarely take more than a week of vacation at a time. This is also true for many of my coworkers.

Are there any common myths you want to correct about what you do?
The biggest myth about Software Engineers is that they are “geeks.” While it’s true that some of them fit the stereotype of a guy with poor social skills who’s good with computers and loves science fiction, there are a wide variety of other types of people who are employed as Software Engineers and are good at their jobs.

Does this job move your heart? If not, what does?
My job provides satisfaction though I can’t say that it moves my heart as much as it once did. A few years ago I began writing as an outlet on the side, and I would have to say that moves my heart more. I think that anyone who works in the same field for several decades needs to expand their horizons and try something new in order to stay vital and connected.

If you could write your own ticket, what would you like to be doing in five years?
I would retire from Software Engineering and work full time as a freelance writer or book author.

Is there anything unique about your situation that readers should know when considering your experiences or accomplishments?
I think I’ve been able to succeed in a male-dominated field because I have always been academically competitive. Also, I grew up with three brothers and no sisters, so I am used to being outnumbered by men. I came of age in a time when “feminist” was not a bad word, so I wasn’t afraid to stand up for my rights when I felt they were bring denied.

Finally, I never felt that I had to choose between being feminine, having a family and working as a Software Engineer. It’s possible to have all of these things at once.

Categories
Administration Diversity Career Stories Education

Assistant director of student activities finds professional satisfaction despite the politics of the job

In this interview, the assistant director of student activities at a university shares how she learned it is sometimes ok to say “no” at work.

What is your job title and what industry do you work in? How many years of experience do you have in that field?
I am the Assistant Director of Student Activities in the industry of Higher Education/Student Affairs. I have 6+ years experience.

Would you describe what you do on a typical day?
No day is the same! I have meetings with key partners on campus, brainstorming/planning sessions with colleagues, supervisory meetings with my staff and/or graduate assistants, and lots of other random things. When the semester is in full swing, students are in and out of the office all day, so we always take the time to speak with them.

On a scale of 1 to 10 how would you rate your job satisfaction? What would it take to unleash your full enthusiasm, talent and productivity?
I’m new to this specific job, but so far, I would give it a solid 7-8. I’m surrounded by enthusiastic like-minded people, and I love it.

What did you learn the hard way in this job and how did that happen?
Not on this job, as I’ve only been here a month, but from another job I previously held…

I learned the hard way that politics play a HUGE role, even when I personally think they are asinine and a waste of time. If someone has deep pockets, and is considered a key player, there are certain things you have to do to keep them happy…even if they are a complete and total jerk.

I learned that it can come back to bite you when you allow yourself to get swept along with someone else’s idea. I now know to speak up for myself. I was a new employee in my previous position and someone in a higher level position kept asking for me to help with projects. I didn’t know I could have said “no” because he wasn’t my supervisor, and when his projects failed, he blamed me.

What don’t they teach in school that would’ve been helpful to you?
Practice your answers to potential interview questions. I learned that one on my own.

Don’t give obvious answers in interviews, like “Oh, my weakness is that I work too hard!” Really? No one buys that.

When I look at your resume, I want to know what you created, not just your basic job description. What is your legacy at your previous position? Give me examples and numbers. You controlled a budget? How much? You planned an event? How many people? How often, etc.

How did you get started in this line of work? If you could go back and do it differently, what would you change?
I was really involved in college as a student and knew that I wanted to do this professionally. The only thing I would change is making sure that I had a different internship in graduate school.

What’s the strangest thing that ever happened to you in this job?
Chasing mice out of a supply closet!

What education and skills do you need to get hired and succeed in this field?
You need a Masters in Higher Ed/Student Affairs/College Student Personnel

Does this job move your heart? Feel like you found your calling or sweet spot in life? If not, what might do it for you?
YES. I have been waiting for a position like this for 6 years.

Categories
Diversity Career Stories Teacher

Substitute teacher gave up six-figure job for the sake of family

This working professional quit a six-figure job to have more time with her children. She then pursued an opportunity as a substitute teacher. In this flexible and unpredictable role, she finds the opportunity to teach others and build relationships.

What is your job title and what industry do you work in? How many years of experience do you have in that field?
I am an Associate Teacher, with 3 years of experience.

Would you describe what you do on a typical day?
I help teach the class assigned for the day. It might be Kindergarten through 12 grade, any subject. I also teach children with disabilities. First, I arrive at the school and pick up lesson plans. I review them as well as I can while trying to remember the front desk’s instruction. I wait for students to arrive and greet them. I take attendance as often as needed. I execute lesson plans and make sure that students know and FEEL that I am willing to help them one-on-one.

What is your ethnicity? How has it hurt or helped you?
I am Hispanic. People tend not to think of me as Hispanic when they see me, because of my name and my looks. This bothers me sometimes that people automatically assume I am just white. I was brought up in South America, spoke Spanish first, and still speak it fluently, and was educated in that language. Being Hispanic has helped me because not only can I understand Latino culture, but I also think it makes me more tolerant of other ethnicities and cultures. Additionally, speaking Spanish opens so many doors of trust with students. I have seen many Latino students instantly brighten up when I pronounce their names correctly or when, for example, I sing to them in Spanish.

If you’ve experienced discrimination, in what ways have you responded and what response worked best?
I have experienced discrimination from people who knew I was Latina, and have also seen it happen to other Latinos. For me, I have been looked down on by a fellow Latina because I did not “look” like her and her version of what Hispanics should look like. I have also endured derisive remarks about Latinos from a few non-Latinos.

I responded to these people by explaining my Latino background and my love of my Latino side. I try to convince others of the value of diversity and the importance of looking at people’s hearts instead of automatically making assumptions because of their looks. Explaining the facts, showing empathy yet standing firm to defend Hispanic values and culture works best for me.

What languages do you speak? How has speaking another language helped you?
I speak Spanish and it has helped me tremendously. I have been able to help Spanish speaking parents navigate the intimidating process of enrolling their child in school. I have also been able to translate documents in Spanish and read and interpret them into English. The biggest advantage is the feeling of trust generated when a Spanish speaking person realizes that you are reaching out to them by speaking their language. That is priceless!

What did you learn the hard way in this job and how did that happen?
I learned that politics exist in EVERY job and that it is important to safely navigate the political waters in order to attain one’s objectives, such as empathy and assistance to Latino immigrant families.

What don’t they teach in school that would’ve been helpful to you?
They don’t teach the importance of identifying early on those who are powerful enough to make the changes one desires and how to go about befriending them. I was very naive until I actually worked for a couple of big organizations with hierarchies.

How did you get started in this line of work? If you could go back and do it differently, what would you change?
I left a six-figure salary to stay home with my children. I wanted a flexible job, and also wanted to learn new techniques for educating and managing my four children (three teenagers and a child). If I could change things, I would have researched substitute teacher opportunities and applied much earlier!

On a good day, when things are going well, can you give an example of something that really makes you feel good?
The most important thing is to realize that a student suddenly “gets” the lesson I am imparting. I live for these moments especially since I am not a teacher by training and am not as gifted as some of my peers.

When nothing seems to go right, what kind of snafus do you handle and what do you dislike the most?
Sometimes I will arrive at a school and another substitute is already there for the same job. I stay calm, offer myself for another opportunity, and if all else fails, graciously go home. Aside from trying to remain polite, I want them to invite me back!

One of the things I dislike the most are administrators who offer to help with a potential discipline problem and then resent it when I actually have to call him or her.

How stressful is your job? Are you able to maintain a comfortable or healthy work-life balance?
Some days are stressful and others are not at all. I try to remember that I am only there for the day or two, try to focus on what I helped the kids learn that day, and try to look forward to something fun I will do later.

What’s a rough salary range for the position you hold? Are you paid enough considering your responsibilities?
I earn about $12.64 an hour. If I worked full time, this would equate to about $25,000 a year minus about three months of summer and holidays that no work is available. Substitutes’ salaries were cut ten percent last year in my district; I feel we should be paid at least what we earned last year. We not only have the responsibility of teaching the kids, but we also ensure that teachers can take time off for emergencies and vacations.

What’s the most rewarding moment you’ve experienced in this position? Of all the things you’ve done at work, what are you most proud of?
The most rewarding moments are those when the students have thanked me for helping them learn something. It’s an unbelievable feeling. These moments taught me that expressed gratitude is so rewarding to the recipient, and it’s so cheap! It doesn’t cost anything to say thank you. I am most proud of my perseverance and struggle to become at least an effective (if not, superlative) teacher. When I started the job, I was literally petrified for about a week. I had to force myself to calm down, to patiently read handwritten plans, and to manage my time adequately so I could absorb the lesson plans in time for class.

What’s the most challenging moment you’ve experienced? What would you prefer to forget?
I worked in one class for three days where students were swearing and trying to engage in a physical fight. This was very stressful and I would love to forget it!

What education and skills do you need to get hired and succeed in this field?
You need a four year degree and teaching experience (not necessarily in a traditional classroom). A love of children and learning is also essential.

What would you tell a friend considering your line of work?
That it’s tough but rewarding, and you learn skills that will help you manage your own children.

How much vacation do you take? Is it enough?
Very little. I don’t work certain days because I am a single parent with four children. I keep thinking of future vacation plans and that keeps me going.

Are there any common myths you want to correct about what you do?
That teaching is a grind and is very rigid. Teaching can be exhausting but there are many things one can do to ameliorate any stressful situations that come up. There are so many new ways to learn; it’s amazing! Kids can learn through the computer, the Internet, in a garden. Current students are so fortunate to learn in the current environment.

If you could write your own ticket, what would you like to be doingin five years?
I would be an immigration rights lawyer/advocate.

Is there anything unique about your situation that readers should know when considering your experiences or accomplishments?
I am a parent of three teenagers and an eleven year old. I was single for many years until I recently married, yet my husband lives in Chicago, so I am still on my own a lot. I try to give the best I have in my job. I believe every job, even if it is not earning you gobs of money, can teach you something that you will find useful now and forever. For me, teaching taught me how to be more patient with my children, how to discipline them more effectively and foremost, how to help them grasp learning concepts.

Categories
Diversity Career Stories Healthcare Philanthropy

Giving Coordinator struggles with the emotions of helping sick children

This professional with five years of experience in fundraising shares how his work, raising money for a children’s hospital, is both rewarding and emotionally taxing. He shares his dream of becoming an administrator at one of the hospitals in the system where he works, and how being willing to help out however needed on his first day on the job gave him a great relational advantage with his coworkers.

What is your job title and what industry do you work in? How many years of experience do you have in that field?
I am an annual giving coordinator at a regional hospital system. I have 5 years experience in philanthropy.

Would you describe the things you do on a typical day?
On an average day, I spent an hour or two on e-mail communication, an hour in meetings, and up to an hour each day on the phone.  I generally spend the rest of my day writing content for our newsletters, websites, pamphlets, and other mailings. My office is not located at one of our hospitals, so I go to the main hospital 2-3 times a week for at least an hour where I interact with patients and staff, and conduct interviews and take photos for philanthropic publications.

I interview donors and patients in order to communicate patient stories to the community. I also organize the stewardship program. Stewardship involves making sure that all our donors are educated on the programs to which they are inclined to give, and properly thanked when they make a gift.

The majority of my time is dedicated to raising funds for the Children’s Hospital, so I visit that hospital a lot. I also work on fundraising for cancer research, heart health, and women’s programs.

What’s your ethnicity and gender? How has it hurt or helped you? If you ever experienced discrimination, how have you responded and what response worked best?
I am a Lebanese-American male. I do not believe it has hurt me at all, but it has helped me be more sympathetic to those who are from another culture that may not be commonly understood. My heritage has helped me build relationships because people will sometimes start a conversation by asking about my olive complexion.

Do you speak any language other than English? If so, how has it helped you in your job?
I speak a bit of Spanish and I have used it in my job. There is a little boy who is regularly in and out of the hospital and he and his mother are native Spanish speakers. I like to say hello and have little conversations in Spanish. I can tell it makes them more comfortable conversing in their own language.

My grandfather tried to teach me Arabic when I was a boy, and regrettably at the time, I was not interested. I would recommend that anytime someone has the opportunity to learn a language, they do so. Also, as it is easier for children to pick up a new language, parents wanting to give their children a leg-up should find opportunities for them to learn other languages at a young age.

On a scale of 1 to 10 how would you rate your job satisfaction? What would it take to increase that rating?
I would rate my job satisfaction as an 8. In order to increase my rating, I would like more responsibility in budgeting and strategy.

What did you learn the hard way in this job and how did that happen?
Never underestimate the power of a veteran administrative assistant. They can be a great help or an awful nightmare. Anytime I need to find out organizational information, get a contact, or set up a meeting, an administrative assistant is the person I go to. On the other hand, anytime one of those said people has a problem or complaint, they get heard first by the administrator for which they work.

I learned this the hard way when I had some expensive promotional displays made and set up to promote a program at the hospital. An administrative assistant for one of the top executives at my organization did not like the design, and complained to the executive for which she worked. This assistant and her executive worked in a completely department, and had no involvement in the program. Still, the signs were removed the next day. There was nothing inappropriate or offensive about the signs, and they had gone through the proper channels of approvals before being made. At the end of the day, those things didn’t matter because of the clout this administrative assistant had.

What don’t they teach in school that would’ve been helpful to you?

They didn’t teach that a far greater emphasis is placed on relationships among your coworkers than your actual ability in the workplace. The ability to build good relationships with the people you work with is often more important than your ability to do the job.

How did you get started in this line of work? If you could go back and do it differently, what would you change?
I fell into this line of work. After graduating with a degree in communication research, I got a job at a political organization in DC where I worked for 2 years before relocating and landing my current job.  If I could go back I would have done something more technical in college, like sticking with chemistry or engineering (my original majors) that used more of my natural talents.

What’s the strangest thing that ever happened to you in this job?
It was my very first day at the office at my current job.  When I arrived, our special events coordinator approached me and told me that she had a project set aside for me that day. It turns out, there was a fundraiser scheduled for that day, and there was to be a Santa Claus appearance. They had arranged for a proper Santa to be there, but he had suffered a heart attack the night before. The nature of my jolly new assignment wasn’t revealed to me until we were at the hospital and I was handed a fluffy white beard. This was certainly not in my job description, but gave me the opportunity to show I was a team player my first day on the job. I couldn’t have started out on a better foot. My coworkers were both thankful and impressed at my willingness to jump in and help in this very unexpected way.

On a good day when things are going well, can you give an example of something that really makes you feel good?
The editors for my philanthropy magazine come back with no or few changes on my work and it is able to go to press ahead of time or on schedule.

When nothing seems to go right, what kind of snafus do you handle and what do you dislike the most?
I dislike being pulled into a new project that is not clearly defined and doesn’t have a plan set out for it, especially when a group of people are working on a new project. A lot of time is wasted while the group to comes to a consensus on the direction of a project and I feel that my time is wasted in hours and hours of meetings.

How stressful is your job? Are you able to maintain a comfortable or healthy work-life balance?
There is not a whole lot of stress involved with my work. Work doesn’t interfere with my work-life balance.  I am currently in grad school working on my MBA with an emphasis in hospital administration in the evenings, which takes away time I would rather be spending with family.

What’s a rough salary range for the position you hold? Are you paid enough considering your responsibilities?
$35-45,000 a year. Yes, I think my pay is fair.

What’s the most rewarding moment you’ve experienced in this position? Of all the things you’ve done at work, what are you most proud of?

Meeting families whose kids have come in with awful illnesses and leave as normal healthy children is the most rewarding part of my job.

I am most proud of raising the first planned gift our hospital had received in a long time. We had never talked about planned giving in the community before, so I wrote an article for one of our publications, and because of that, I was contacted by a community member who made a significant planned gift for our hospital in his will.

What’s the most challenging moment you’ve experienced? What would you prefer to forget?
It is sometimes difficult to keep myself together emotionally when I interview folks who have beaten cancer or have a child who has spent their whole life in the hospital. I have to remind myself that it is more important to get their story and share it with others than to get lost in emotion myself.

What education and skills do you need to get hired and succeed in this field?
You need a strong background in writing and a basic understanding of psychology.

What would you tell a friend considering your line of work?
The other duties as assigned in the job description can sometimes be overwhelming, but the personal satisfaction you get from your job in this field will be well worth it.

How much vacation do you take? Is it enough?
The hospital awards me with 27 days for vacation, holidays and sick time that I may use at my discretion. I end up taking between 15 and 20 days a year. I don’t take the remaining days because my wife gets less vacation time than I do, and if I insist on taking time off when must work, the honey-do list she gives me makes staying home more laborious than going in to work.

Are there any common misunderstandings you want to correct about what you do?
Asking for money is a very small part of a fundraisers job. We spend more time saying thank you than we spend asking for money.

Does this job move your heart? If not, what does?
This job absolutely moves my heart. I cannot think of many jobs that would be more fulfilling than working toward improving the health of one’s community.

I enjoy volunteering with children at my church as well as at a local under-resourced school in my free time, and both move me significantly.

If you could write your own ticket, what would you like to be doing in five years?
I would like to be an administrator at one of our smaller hospitals or outpatient centers.
Is there anything unique about your situation that readers should know when considering your experiences or accomplishments?

In the fundraising field you are fortunate to meet a lot of good-hearted people, and it is easy to find people who are willing to mentor you and give you advice on your career and life in general. It is another perk of the job and I have been very fortunate to be mentored by several directors at my organization and it has made a difference to me personally and professionally.

Categories
Diversity Career Stories Marketing

Sales and marketing professional starts own business to escape years of sexist treatment

This working mother has 13 years experience in sales and marketing for the architecture, engineering, and construction industry. Here, in her own words, she shares her story about how being a woman in a man’s field has been a constant challenge, and how she copes with sexism in her industry.

What I do
I don’t feel quite old enough to say that I have been doing my job for 13 years, but I have been. My title has varied from Marketing Communications Specialist to Business Development Manager. There was a point when I put a lot of significance in the title that I held, but the truth is it’s all the same. I am a sales and marketing professional who specializes in the dying industry that once was architecture, engineering and construction (A/E/C).

Professional services marketing is quite different than business to consumer marketing. Essentially I sell people, or expertise. The process by which they are sold is different than potato chips at a convenience store. Gimmicks and coupons can make you buy that bag of Lays™, even when your thighs don’t need them, but there is absolutely nothing that I can do to make you, or your company, build a building. Professional services marketing is relationship based. It requires friendship development over years, and it comes down to the best written proposal, and the expert’s finesse in an interview. So that’s what I do: I make friends with decision makers, I submit proposals on design and construction projects, and I train experts to speak well in an interview.

Mothers are the hardest critics
There is a group of mothers at my daughter’s elementary school that I have known for five years; they hate me. On rare occasion I have mingled with them at kid’s birthday parties and felt that uncomfortable guilt that lingers right after you interrupt them talking bad about you. Recently I was told their collective distaste originated with my flirtation with their husbands. For the record: their husbands are middle aged bald men, who drive mini vans, and gave up independent thought when they walked down the aisle. The thought of flirting with them makes me nauseous, but I get it. Embarrassingly, I realize that it is with the fathers that I am most comfortable. I fit in with the men. I have been in this career for 13 years, and it has been that long since I have worked with a woman.

I learned to play golf for my job. I curse. I laugh at bawdy humor. I smoke cigars. I can drink whiskey all night if I need to. Yet, I have never mowed the grass. I have never gone to Walmart in my sneakers or without make up. I can do nearly anything in high heels. I am the woman that threatens mothers at children’s birthday parties.

Inside I would love to tell those women how hard it is to be in a man’s world, but how does one start that speech when one is simply not regarded? They formed their impressions and opinions of me, would the fight to change them be worth it?

Thirteen years ago, I thought feminism was dead. The eternal optimist in me said, “my generation is different.” However, when you are the only woman in an industry that boys have been apprenticing for since they got their first Lego set™, you learn that there are still causes to triumph.

Sexism at the office
If those ladies knew how often my gender has become an issue at my job they would look at me with pity. The truth is, there are too many occasions to recollect here. When I was younger, I didn’t know better. No one told me that having your 70 year old boss have you twirl to see your skirt from all angles, or have him standing too closely behind you while you typed was not an accepted practice in all industries. I would like to say that I took up those causes, stormed into HR, and that the old man lost his job, but I cannot. I learned to politely reject advances so as not to be perceived as a rebel rouser, but to protect my physical safety.

Years later I was at a regional sales and marketing conference in Las Vegas. After a day of long board room meetings with two VPs and a regional manager we were to have a nice dinner. The men of course didn’t want to freshen up, but I asked if I could have a half an hour to change and get ready. The red headed Vice President, who hailed from Texas and towered over the others said, “What, you gotta go change into your slut clothes?” The others, both of whom were also so called Southern Gentlemen, laughed loudly at my expense. When I began to protest one of them actually slapped my back and said “come on, it was just a joke”. The red head whose trousers sat below his belly like the white fluff that oozes out of a marshmallow crème jar when you peel the lid back said, “what is it with women? The get a little bit of authority and they become such bitches.”

What they didn’t teach me in school
Remember how I told you that my title doesn’t mean much anymore? I think that is largely because no matter what my job was, manager or assistant, I was always the one told to fetch coffee. I drink tea myself, with one Splenda™ and milk. At most of the companies that I have worked at, I felt as if my words did not matter as much. I would be a very wealthy person if I was paid per interruption. There is an art to remembering exactly what it was that you were going to say after the men in the room have stopped arguing amongst themselves; I am great at it. For years, this disregard made me insecure about my credentials.

Educational background
My undergrad is in theater, and perhaps I am not as smart as the people I worked for. To compensate, I studied my rear off for the GRE. It was awful, but I survived and I finished my master degree in international communication. I was laid off the day after graduation. You have to wonder, did they all wait because they wanted a piece of my graduation party cake?

Still feeling insecure, I enrolled in a second masters program in PR and marketing, which I also completed, along with a certificate of advanced study. None of my education increased my earnings with any significance. Truthfully, my job is exactly the same; except now I am a quarter of a million dollars in debt.

Pay
Professional service marketers in the A/E/C industry make an average of $47,000 (based on my industry knowledge). This is nearly half of what professional proposal writers can earn outside of the industry.

Professional struggles of a mother
I have been laid off four times, twice when I was pregnant. My last layoff came after the employer found out that I had kids and was concerned that I wouldn’t have enough flexibility in my schedule to do the job. For the record, all of the male managers were also parents. Here is what they don’t understand and may never understand about me. I was a single parent who worked full time and completed two master degrees. I learned to speak Mandarin Chinese and I never give up.

My mother told me to choose my battles, and I used to stink at that, but not anymore. It has been 13 years. I tried marketing outside of the industry and it felt like I was an intern again. Outside of what I learned in grad school, I don’t understand coupons and specials. I know how to write proposals that win and keep architects and engineers employed in a dying industry.

Making my own path
I have my own company now. My job hasn’t changed, but the way that I function in the workplace is significantly different.

Today, I am hired to perform a specific action and to provide a certain deliverable. I don’t get people coffee unless they are my guest, and I don’t work with barbaric men who have no manners. There are challenges to be sure, but I have a strong client base. When I speak, people listen.

I won’t pretend that I am rolling in it. My income hasn’t really changed, but I am happy. My best customer is a woman owned civil engineering firm. This firm is all women and is the only group I know that is thriving. While their competition is downsizing they are seeing record profits. I love watching them win over and over again. They inspire me.

Having your own business is challenging; there are all-nighters and times when you make a lot less than you expected during a pay period. However, the rewards are great. I get to meet my children at the bus stop on most days. I have surrounded myself with a team of talent that I envy. My office has non-stop laughter. Ideas are welcome and arguments happen that lead to progress.

We do great work.

I never knew that it could be like this. For years, I doubted that I was capable. How lovely it is to be wrong.

Categories
Diversity Career Stories Healthcare

Patient care assistant seeks career change after injury on the job

What is your job title and what industry do you work in? How many years of experience do you have in this field? How would you describe yourself using only three adjectives?
I am a Patient Care Assistant (PCA) in the health care industry. I have more than 20 years experience in the field. I would describe myself as dependable, honest and caring.

How would you describe what you do? What does your work entail? Are there any common misunderstandings you want to correct about what you do?
I am presently taking care of an elderly couple and cleaning their home among other duties. There are no misunderstandings here.

What’s your ethnicity and gender? How has it hurt or helped you? If you ever experienced discrimination, how have you responded and what worked best? Do you speak another language, and has it been helpful in your career?
I am a white, Italian female. I do not speak another language fluently. It would help me attain a position, I am sure, if I did. Especially Spanish.

On a scale of 1 to 10 how would you rate your job satisfaction? What might need to change about your job to unleash your full enthusiasm?
On a scale of 1 to 10. I am currently at a 4. I do not enjoy this work like I used to. I am ready to go back to the corporate world. An office setting with benefits is what I prefer now since I hurt my back being a (PCA) resident assistant.

If this job moves your heart – how so? Ever feel like you found your calling or sweet spot in life? If not, what might do it for you?
I would love to continue to help the elderly in a different capacity. I could help them legally with their issues and concerns and protect them. I have not found my “sweet spot”, as of yet. I do have a soft heart for those who need assistance.

Is there anything unique about your situation that readers should know when considering your experiences or accomplishments?
I am a very sincere person. I would say to others about being in the health care field, that everything you do is very important and you have an impact on people’s lives and you should be a caring person.

How did you get started in this line of work? If you could go back and do it differently, what would you change?
I would not go back and change my experience or my decision to get educated in the field. Life is all about learning and growing. I value my education and experience in the health care field. It has helped me and my family. I have saved a few lives and this has been very rewarding.

What did you learn the hard way in this job and what happened specifically that led up to this lesson?
I know how hard it can be physically on your body. I hurt my back a long time ago and have to be very careful not to lift too much weight. Sometimes, even when a person is using the proper techniques to transfer, you can still hurt yourself.

What is the single most important thing you have learned outside of school about the working world?
Follow all company policy and procedures. Don’t get involved with gossip. Strive to do your best at all times.

What’s the strangest thing that ever happened to you in this job?
The strangest thing that happened was when a client had used too much denture cream and I could not get the dentures out of their mouth regardless of what I tried.

Why do you get up and go to work each day? Can you give an example of something that really made you feel good or proud?
I am happy to help and they need me.

What kind of challenges do you face and what makes you just want to quit?

The emotions I have when someone dies makes me consider quitting. This can be very upsetting especially when you have worked with them for a while. It’s very sad.

How stressful is your job? Are you able to maintain a comfortable or healthy work-life balance? How?
My job now is not stressful. I only work part-time right now. I am seeking full time office work. I am at home when my two girls go to school on the bus. I pick them up after school. I don’t have enough money for food and utilities right now and am actively seeking a comfortable, day-time job. When I worked for the elderly full time it was an overnight shift. It took me a year to feel normal (adjusting to sleeping in the day).

What’s a rough salary range for the position you hold? Are you paid enough and/or happy living within your means?
I was not paid enough for the work I did. I was paid only $10.25 p/hour. I had to live within my means.

How much vacation do you take? Is it enough?
I took 1 week vacation in 2 years. No, it wasn’t enough.

What education and skills do you need to get hired and succeed in this field?
As a Nursing Assistant, you need to be certified. It took less than a year in school. I took the PCA class. It included Home Health Care. Some institutions require you have a state license as well. I did a lot of private duty work in people’s homes and was paid by the families. The pay was much better. $15.00 an hour usually.

What would you tell a friend considering your line of work?
It’s a lot of work and usually you are underpaid. There are a lot of older people who need your love and care. You must be compassionate and kind.

If you could write your own ticket, what would you like to be doing in five years?

Taking care of business in an office. Lots of paper work will make me happy and I will enjoy the great pay with all the benefits. I would be helping people find jobs, find resources, doing research or being an advocate for them.

Categories
Diversity Career Stories Healthcare

From murderers to preschoolers: Mental health worker helps people in many stages of life

This mental health worker, with more than 23 years of experience, has worked in a number of mental health roles. Her jobs have ranged from maintenance for chronically ill adults, to a role in early intervention with the Head Start program. Here, she tells her story in her own words:

Starting Out
I decided to major in Psychology for two reasons: it didn’t require math, and I was the one who everyone came to with their problems. I chose Western Michigan University, not because of the psychology department but at the time their football team was better than most in the state.

After a semester in the psychology department rat lab, I was able to gain real life experience through the practicum courses offered. My practicum assignments were at a day care center with kids, and at a day treatment program for developmentally disabled adults. Neither of these encompassed what I thought I would do with my degree, but I did get some useful experience in these settings.

Out in the Real World
It was my first out-of-college job when I began to see more of a purpose for the degree in psychology. I took a low paying job ($8.00 per hour) as a day treatment worker in an adult day program for chronically mentally ill adults. My main function was to prepare group activities and facilitate socialization and community integration opportunities.

This job was a good entry-level position. The work wasn’t demanding; it was a good way to get acclimated to the field. Being fresh out of college and eager to take on anything, I got caught up in the notion of being able to cure all of the clients. I was determined I could make the nonverbal speak and the depressed smile. It was a humbling experience to discover how unsuccessful I was in curing these chronically ill patients.

Lessons Learned
To me, the hardest part of the day treatment work wasn’t necessarily what I did, but what I began to feel. As I learned the stories behind the clients, I found that it was at my age when many of the clients began to experience their mental illness. I began to internalize this and recognize how I could be just one step away from a life of delusions and manic episodes. My abnormal psychology class in college provided insight into these disorders, but textbook illustrations cannot compare to real life. I eventually found myself in my boss’ office seeking answers to my questions and validation of my judgment.

A Step up the Ladder
After a year in the day treatment program, I transferred to the front office with a $2.00 raise and the title of case manager. My new job duties were to monitor clients’ mental health status. Of the 75 clients on my caseload, I was responsible to maintain monthly contact either face to face or by telephone depending on the severity of their illness. For instance, someone who saw the psychiatrist periodically for medication maintenance would require a phone call. Those with multiple hospitalizations and history of treatment noncompliance were to be seen either in the office or at a home visit.

A Memorable Experience
Marcus was my first face to face contact as a case manager. He came to the office for his appointment with the psychiatrist and was eager to meet me. He came in, sat down and asked if I had read his chart; it was my first week and I hadn’t gotten to the charts yet. Marcus leaned forward in his chair and said, “I’m here because I killed a man.” It was all I could do not to gasp, scream or run. I tried my best to react appropriately but I am sure my facial expression gave me away.

Marcus proceeded to tell me the whole murder story. As soon as he left I got his chart and read it all the way through. He was found, Not Guilty by Reason of Insanity (NGRI) for the murder. Marcus would always be branded with an NGRI status. I had to maintain close monitoring with him.

Even though that first interaction is among my most memorable, I learned an important lesson from Marcus’ story. I was advised to only visit him at his workplace or see him in the office. But he would often challenge me and ask me to come to his apartment for the visits. It was important for me to set firm limits to ensure my safety. Working in the mental health field, it is crucial to maintain boundaries and keep personal information from clients.

A New Job at the Psychiatric Hospital
After three years in case management, my next job was as a Mental Health Worker in a psychiatric hospital. Working on an inpatient psychiatric unit is a guaranteed way to get a true depiction of the mental health field. The experience I brought to this job was helpful, although working with mentally stable clients pales in comparison to those in crisis needing immediate intervention.

The mental health workers basically did everything the charge nurse requested or didn’t want to do. One of the main things was to check patients in, remove all sharps (anything a patient could use to harm himself) do vital signs, explain the rules and expectations of the floor and develop the treatment plan.

The patients who were considered a danger to themselves would be put on suicide watch. There were two stages of suicide watch, the 24-hour one-on-one and the 15 minute increment checks. I was always nervous when there was a one-on-one suicide watch; it was necessary to be within sight and sound of the patient at all times. Even the door to the bathroom had to be cracked open.

It was also the mental health workers’ role to accompany a patient to the emergency room if anything medical came up. I did not like going to the hospital with patients. For me, going to the doctor is personal; I was always uncomfortable being there while the patient was being examined and tested.

Mounds of Paperwork
A big part of the mental health world is documentation. In the psychiatric hospital documentation was required on each patient every shift. Every staff member was assigned a group of patients to monitor and report on. It wasn’t uncommon for the psychiatrist to dispute the unit staff’s reports of progress. The documentation had to prove to the insurance company that the patient needed to be hospitalized. I always thought it was a shame that a person’s illness is based on money; the amount the insurance pays and the amount the doctor makes. I had a hard time with these issues.

On the rare occasions when a patient became aggressive, the staff would have no option but to engage in a non-violent physical intervention to restrain and maintain the safety of the patient and those around him. These situations required all staff assistance and the leader, usually the head nurse, dictated each person’s role. The worst physical restraint I ever participated in was on the adolescent unit.

Girl-Fight
Two teenage girls had held themselves up in the day room, breaking things and verbally threatening the staff. The charge nurse decided it was time to take control and directed us to go in without a plan to show them who was in charge. Without an offensive plan, the whole situation turned into a full blown defensive attack. Once the doors were opened, the girls went after all of us. It was nothing but an all out battle until we were able to get them down. When it was all over, we took inventory of the injuries; two of us were bitten, someone had broken ribs and many of us had scratches and bruises. During the debriefing, it was determined that this was a good example of what not to do during a physical intervention. I lost a lot of respect for the charge nurse that day.

Skills Gained
Despite the challenges of working on a psychiatric unit, I did learn a lot of valuable skills. It definitely was not my favorite place to work. I can be flexible in my job, but I am not very good at going from calm to chaos in a split second. It was difficult to get time off, especially on weekends. Everyone was required to work every other weekend as well as holidays. The only way time off was allowed is if a replacement was found to switch shifts.

On the positive side, there were frequent overtime opportunities; the downfall was being assigned to mandatory overtime when a replacement could not be found. No one could leave for the day until the next shift had enough staff. There were three shifts: 7:00 am to 3:30 pm, 3:00 pm to 11:30 pm and 11:00 pm to 7:30 am. The first 30 minutes of the shift was the report on all of the patients on the floor. I worked the days but I also did my share of overtime on the other shifts.

Working 9-to-5
After three and a half years of unlocking every door I entered, I left the hospital for a Monday through Friday job. I took a social work position at a sheltered workshop for chronic mentally ill adults. Each client lived in a group home and was assigned to a community case manager. My role was to tend to the clients’ activities and well being while at the workshop. If issues came up with any of the clients, I was to contact the case manager or the group home staff who handled it. This was a big change from the ongoing crisis at the hospital.

The clients’ job at the workshop included sorting, packing or assembling products. I was responsible for supervising the work activity and overseeing the daily living skills groups the clients were required to attend. I also took on additional tasks within the workshop such as conducting time studies, coordinating projects with customers and tracking the clients’ production. I had to keep progress notes on each client but I never felt overwhelmed by the paperwork.

I enjoyed my work and the clients at the sheltered workshop. I had more flexibility in this job compared to the hospital. I had a good relationship with my supervisor who entrusted me to make decisions and organize the daily operations.

Vacation and sick time was accrued and stored to be used whenever I needed it and the pay was about $32,000 a year. The agency had a four day work week which I took full advantage of.

I remained at the workshop for almost four years, through my wedding and the birth of both of my kids. I would have stayed longer had the commute not been so far. I pursued a position with Head Start because I had to do what was best for my family. This new job started at a lower rate of pay but had increment and cost of living raises to move me beyond my previous rate; plus I would be closer to home.

Giving Others a Head Start
I was hired at Head Start as a Family Services Coordinator; that was short-lived when my mental health background was uncovered and the need for a Mental Health Coordinator was needed. It was up to me to define the role and scope of the position since no one had worked in this capacity before. The biggest hurdle was my lack of knowledge in early childhood education. I had the mental health piece down so adding the early childhood element gave me new experience.

It didn’t take long to get a handle on the early childhood practices. In my role, I conducted classroom observations tracking the positive interactions between the staff and children. I worked with the teachers to ensure their classrooms promoted a sense of belonging, trust and well-being. In addition, I held training seminars for teachers on building social/emotional competency skills. It was in this position where I found the opportunity to make a difference in people’s lives. I was able to meet with parents and hopefully influence them to be more responsive, respectful and involved with their children. I liked being on this side of the continuum; basically the opposite of my earlier work experience.

I still work with the Head Start program. Of the 14 years I have been here, I spent ten in the dual role of Mental Health and Disabilities Coordinator. In my role today as just the Disabilities Coordinator, I continue to enjoy working with children, parents, teachers and special education staff. I am also considered middle management where I have the chance to develop program systems and have a say into program practices and operations.

I often think that working in Head Start was my calling. Watching children in their prime developmental years grow into independent thinkers, show empathy, and interact with one another is beyond rewarding. I often wonder about Marcus, would he have chosen another route had he been raised to appropriately express his feelings, show empathy towards others or have effective problem solving skills?

Pay and Benefits
The Head Start I work with happens to be organized within the county government. I am considered a county employee working for a federally funded program. I make $24.30 per hour and receive good employee benefits including retirement. I earn five weeks of vacation a year and my sick time accrues. Time off requires approval which is granted without a problem. I tend to spread out my vacation days during the year, but I always take two weeks off at Christmas. The biggest issue with taking time off is returning to a pile of work that no one does when I’m not there. I feel a sense of security in my position however, being government funded, nothing is guaranteed. At this point, unless big changes affect the design of the grant structure, I hope to retire at age 50.

The human services field is not known to be lucrative; it is hard to look at a pay check knowing your output is a lot more than the intake. This is the reality of the line of work. Working in the mental health field is more about the intrinsic reward of helping others.

Looking to the Future
Overall, I have 23 years of professional work experience. When I started that first job in the day treatment program I wasn’t sure of where the field would take me. As I reflect on these experiences it is nice to have gone the full circle from maintenance to prevention. I am not sure if many people get this type of opportunity in their careers. What I do know is when I grow up I want to be a full-time writer.

Categories
Diversity Career Stories Teacher

ESL teacher learns how dangerous cultural differences can be

Cristin Boyd who teaches English as a second language, has had the opportunity to teach in nations around the world. She is always mindful of cultural differences in the classroom after a student’s violent outburst made her fear for her life.

What is your job title? How many years of experience do you have in that field?
My title is ESL (English as a Second Language) Instructor. My current job is at an IEP (Intensive English Program). The students, mainly adults 18 years and older, want to increase their English proficiency in order to get a bachelors or masters degree at a US university. This is my 18th year teaching English and ESL.

Would you describe the things you do on a typical day?
The most obvious thing I do daily is “teach” English to non-native speakers of English. I most commonly teach academic writing and critical thinking skills. Teaching is not like it used to be when I was in school where the students were lined up in desks and the teacher stood at the front lecturing. These days, we use a student-centered model, which means that I act more like a ringmaster in a circus. Outside of class, I organize lessons and activities that the students then do during class. I rarely lecture because my students need to “use” English. I usually spend a lot of time moving around the classroom listening, making sure students are on-task, and clarifying any questions or concerns.

In addition to teaching, I spend a large portion of my time grading papers and assignments and preparing lessons. For every hour that I teach, I spend about two hours doing support work. On a typical day, I teach 2-4 hours. I also attend faculty meetings, meet with students and focus on professional development (such as prepare conference presentations and mentor other teachers).

On a scale of 1 to 10 how would you rate your job satisfaction? What would it take to increase that rating?
My satisfaction with my job is a 10 on days I don’t have to grade a stack of essays and a –5 during midterms and finals.

In all seriousness, I love teaching but dislike grading and the low pay. To increase the rating and my overall satisfaction, I would get paid for out-of-class prep time, receive a higher hourly wage, and have more stability (permanent position vs. part-time, temporary).

What did you learn the hard way in this job and how did that happen?
Secretaries and administrative assistants (not administrators) rule the roost. In graduate school, where I was a teaching assistant, I inadvertently offended the department chair’s secretary. My life became pretty hellish with missing paychecks, late photocopying, etc. It was truly a misunderstanding, but no one cared. All the faculty and staff told me to kiss some a– and make it go away. I did. Now I always, always bring flowers and goodies to the admin support at any job.

What don’t they teach in school that would’ve been helpful to you?
It would have been helpful to understand more about intercultural communication. I tend to be very direct and straightforward; this trait is shaped by both my American culture and personality. Early in my career, I had some rough moments with more timid students (such as young Japanese women) who were intimidated by my communication style. I wish I had been more informed about how my directness could affect others. Instead, I had to learn “on the job” to be less direct especially with people from other cultures.

It would have been helpful to know more about organizing and managing lesson materials and ways to minimize grading time as well.

How did you get started in this line of work? If you could go back and do it differently, what would you change?
I graduated with an English degree in the mid-90s during a recession. I couldn’t get a writing job, so I went to Poland and taught high school ESL. It was there that I fell in love with teaching.

I don’t think I would have done much differently. I learned a lot about what I did not want to be or do while working in a dead-end job.

What’s the strangest thing that ever happened to you in this job?
My uncommon experiences have been more embarrassing than strange, such as a losing battle with a projector screen. One day while teaching, I could not get the projector screen (which covered my white board) to roll up. Despite offers from students to help, I insisted on managing it myself. Eventually, after much battling, the screen did roll up. Unfortunately it took the hem of my skirt with it and up over my head. Thank goodness mom always told me to wear nice underwear to work.

On a good day when things are going well, can you give an example of something that really makes you feel good?
The best thing about my job is being present when the light bulb goes on—that moment when students who have been struggling with some concept or challenge finally get it and understand. The look in their eyes, the release of tension in the shoulders, the prideful smile… Amazing!

I also love to get thank you emails from students who have gotten into a desired graduate program, have increased a test score, or have simply realized their skills have improved.

When nothing seems to go right, what kind of snafus do you handle and what do you dislike the most?
There are seldom days in my job where nothing goes right. I do, however, have to deal with student dissatisfaction with grades or progress and sometimes personality or cultural issues.

For example, a student might get upset with a grade on an essay. I have even had students cry, and this makes me feel terrible. However, I strongly believe the best thing I can do is be honest, honest about the grade, why it was given, and the challenges that lie ahead. Most of my students have no idea what graduate school in the US will be like. Part of my job requires that I help them understand this.

In a more general sense, I dislike my low pay and lack of benefits. I dislike that grades are inflated by many teachers who are more concerned with being liked than true progress and learning. When I give realistic grades, I am perceived as the bad guy.

How stressful is your job? Are you able to maintain a comfortable or healthy work-life balance?
For anyone in the teaching profession, it is easy to become consumed. Many are overworked and underpaid yet dedicated to offering their best. When I began teaching, work was my life. I ate, drank and slept teaching.

However, when I got married and started a family, things changed. For my family, I gave up a rare benefited, contracted position because I could not balance the workload with my family obligations. I went back to hourly, part-time teaching which was the right thing to do for my family.

Luckily, I have a spouse who makes good money in a different field. Many other instructors and teachers do not have this luxury. Were I not married to an engineer, I would have a lot less balance as I would need to work a lot of hours in order to make ends meet.

What’s a rough salary range for the position you hold? Are you paid enough considering your responsibilities?
In my current job, I am paid per contact hour. This means that I get paid for the hours I teach. I get one additional hour for grading per week since I teach classes that require a lot of writing. I get paid about $55 per contact hour. I do not get paid for any preparation time, meeting with students, grading beyond that extra hour, etc. My gross pay per class is about $1700 a semester.

In this field of teaching ESL, other levels, such as community college and university teaching pay more. I have made as much as $80 a teaching hour in northern California (high cost of living). Most jobs have limited, to no benefits and offer part-time positions.

No, I do not think I am paid enough as a writing instructor who has a lot of grading. However, this job is much more about helping people achieve dreams than it is about making money. I get a lot in karmic payoff.

What’s the most rewarding moment you’ve experienced in this position? Of all the things you’ve done at work, what are you most proud of?
I can’t say that I have had any one most rewarding moment; instead, I experience on-going moments of amazement and pride. Most recently, after implementing some changes to my reading lessons, two students who had been stuck at the same level for some time, emailed me and told me that their TOEFL scores had jumped about 6 points. High scores on this exam are required for entry into US universities; the students were obviously thrilled.

When I get emails like this, the large amount of time I put into making my lessons appropriate and challenging becomes less relevant. What’s most important is helping international students reach their dreams of getting into an American University. I always tell people the best part of teaching is the karmic payoff. I feel great when they succeed!

What’s the most challenging moment you’ve experienced? What would you prefer to forget?
By far, my most challenging and frightening experience was when a student from a Middle Eastern country (we’ll call him Gabir) lost it in my classroom. This was in the late 90’s before the US was embroiled in Middle Eastern politics, and I was a fairly new teacher. I had never had any Arab students before. In fact, most of my students were from East Asian countries.

At the time, I was teaching a paragraph-level writing class, and Gabir consistently turned in assignments late or incomplete. He would regularly try to negotiate grades, deadlines, and class requirements. I would tell the class that an assignment was due on Monday. Monday would come and go with no essay from Gabir. I’d get it on Friday, grade it, penalize the grade for late submission, and return it. He’d ask me to increase the grade, making light of the late submission; I’d explain how things work in the US. After a couple of weeks, and at least two assignments written about his machine gun at home (yikes!), I asked a colleague who had been a Middle East Peace Corps volunteer what was going on. It turns out that in many Middle Eastern countries, things operate like the Souk, the market. In a culture with a souk mentality, everything is negotiable—including grades.

Once I figured out what was going on, I called Gabir into my office and explained in a kind but clear way that US teaching institutions did not operate like the Souk. I reminded Gabir about an upcoming assignment that was due in a few days. I thought the conversation went well, and he claimed to understand.

A few days later, I asked for an assignment. Gabir did not have it. I asked him quietly to stay after class to talk with me. As the students were gathering their things to leave, I quietly asked where the assignment was. He gave some excuse, so I asked him if he had understood our conversation in my office. Then, he lost it! He stood up and started yelling at me. “You’re a terrible teacher! You demand too much! You are single woman! Why do you teach and wear such revealing clothing? You do not treat men with respect!” After what seemed like an hour (but was literally less than a minute), Gabir grab a student desk, threw it across a room and stalked out. I nearly passed out; I was shaking from head to toe, covered in cold sweat and incapable of speaking to the other teachers who came rushing into the room. Several of the other students were in tears. And all I could think about what Gabir’s favorite writing topic: his machine gun.

I never saw Gabir again; I suspect he decided life in the US was not to his liking and went back home. For a few days, it was challenging to come to class and teach because I was afraid and so were my students. No one knew where Gabir had gone or if he would come back. However, I realized I had an obligation to my students to keep teaching and to help them learn from what had happened.

As it turned out, the incident provided a great opportunity to write about cultural norms, and we all learned a lot about our cultures. Most importantly, I learned that culture and belief are deeply ingrained and often remain invisible until we are confronted with something that violates our perceptions or expectations. To this day, when something is not quite right with a student, I ask myself ‘Is something cultural going on?’

What education and skills do you need to get hired and succeed in this field?
Contrary to popular belief, being a good ESL instructor/teacher includes a lot more than being a native English speaker. While there are lots of low-paying but fun and exciting opportunities to teach overseas, most domestic jobs require an MATESL (Masters in Teaching English as a Second Language).

Skills that help are an outgoing personality, a good sense of humor, great organization and time management skills, and a strong desire to help others (and not be paid enough for it).

What would you tell a friend considering your line of work?
Do it but only if you have the financial means to make it work.

How much vacation do you take? Is it enough?
There is never enough time to vacation in my mind. That said, teaching ESL and EFL (English in foreign countries) can offer a perpetual vacation. I have taught in Poland, Chile, and South Korea. I can work and live anywhere in the world!

Are there any common misunderstandings you want to correct about what you do?
Teachers and instructors worldwide need to be paid more and to be treated as professionals. What is more important, the people who are shaping minds or trading on the world stock exchanges? In particular, teachers and instructors, especially public school teachers, deserve more respect, pay and recognition.

Having summers off does not mean life is easy. Those of us who do not work in the summer, also do not get paid for that time.

Teaching is not easy and does not end in the classroom. I spend significant amounts of time outside of the classroom making sure that what occurs in the classroom is the best I can offer.

Learning a language takes a lot of time. If you doubt this, try it. Don’t believe the politicians who tell you that the kids in your local school can learn English in one year. Academic proficiency takes 8-9 years. Look at the research. Know the facts. Support your local schools and their ESL populations.

Does this job move your heart? If not, what does?
This job does indeed move my heart! Every day! I am blessed.

If you could write your own ticket, what would you like to be doing in five years?
Teaching ESL/EFL in the US during the academic school year and, during the summers, in Thailand and Tunisia and China and Morocco and Ireland and the Philippines and Brazil and Mali and…

Is there anything unique about your situation that readers should know when considering your experiences or accomplishments?
A lot of ESL teachers share my enthusiasm about what we do. I am not just cheerleading here. This is a great job despite the lower pay.

Categories
Customer Service Diversity Career Stories

Quality control specialist overcomes odds: helps others succeed professionally

This quality control monitor in a call center has overcome poverty, racism, a broken home, and growing up in a neighborhood riddled with gang violence, and has found a career he loves helping others succeed at their jobs.

What is your job title and what industry do you work in? How many years of experience do you have in that field?
My job title is Quality Monitor. I have been in this position for just over 5 years.

Would you describe the things you do on a typical day?
The easiest, and most effective way to describe my job is to repeat a phrase that we all have heard at one time or another:

“This call may be monitored and recorded for quality assurance and accuracy purposes.”

I am sure when the majority of people hear that phrase, it is simply regarded as some form of jargon that really doesn’t mean anything. But, the fact of the matter is that calls really are monitored and recorded for quality assurance and accuracy purposes. Each day, I pull up a list of calls recorded from the past day and listen to them for some key elements. I have access to the employees computer screen, so I can see what they see. As the call progresses, I follow along, making sure the questions are answered correctly, the right steps are taken, and most importantly, insure that the customer is treated with the utmost respect. I grade the employees performance, and send that information to their supervisor for immediate praise, or punishment, dependent upon the situation. I also take this information, and compile it for upper management for trending reports.

What’s your ethnicity and gender? How has it hurt or helped you? If you ever experienced discrimination, how have you responded and what response worked best?
Being an African American man, I had previously been discriminated against in other jobs. I used those experiences as motivation to work even harder, and become better in my trade. The fortunate part about my current position is that there is no room for interpretation. The facts speak for themselves. If an employee delivers less than stellar customer service, it is evident during the call, a fact that cannot be disputed.

On a scale of 1 to 10 how would you rate your job satisfaction? What would it take to increase that rating?
I am extremely satisfied with my job. Of course, there is always room for improvement. Sometimes we are a bit under-staffed, which can make the end of the month very stressful. And who would complain about more money? Overall, I would give my job an 8 out of 10.

What did you learn the hard way in this job and how did that happen?
I learned the hard way that not everyone enjoys being critiqued. Personally, I want my supervisor to let me know immediately if I am not meeting expectations. What other way is there to know what you need to do better? But, there are those that do not appreciate being told that they are not performing up to standards. Fairly early in my monitoring career, I was approached in the parking lot by an employee that was not happy with the scores he had been given. Though the conversation started peacefully, it soon escalated to a physical confrontation. Luckily, company security was made aware very early on of potential violence, and the employee was engaged by security before he could engage me. It was a good lesson to learn, and a reminder that we each have our own temperaments, talents, and convictions, and it is important to know how to communicate with someone while keeping this in mind.

What don’t they teach in school that would’ve been helpful to you?
It sure would have been nice if they had taught office etiquette in school. There are so many things you don’t learn in Corporate America until you do it wrong and someone brings it to your attention.

How did you get started in this line of work? If you could go back and do it differently, what would you change?
I ended up in this position due to my experience in customer service. I spent a few years on the phone and was considered one of the best in the company. After numerous commendations my boss recommended me for a monitoring position. Upper management reviewed my record, and agreed with his recommendation. If I had known management was looking to fill the position, I would have started working towards it earlier.

What’s the strangest thing that ever happened to you in this job?
There really aren’t that many strange things that have happened to me during my tenure. I was once approached by an employee offering to park my car for me in the morning so I wouldn’t have so far to walk if I would give him higher scores. Weird, I know! Needless to say, I did not take him up on his offer.

On a good day when things are going well, can you give an example of something that really makes you feel good?
Most days I leave the office with a great sense of accomplishment. I know that at the end of the day, I am ensuring that customers calling in are getting the same service I want when I call in to another company.

When nothing seems to go right, what kind of snafus do you handle and what do you dislike the most?
There are times when absolutely nothing seems to go right, and those are some of the worst days. This is typically due to system issues. Calls not recording, computers not loading, etc. When this happens I have to sit with the employees side by side and grade their calls while they are on them. This can be very distracting for the employee, and somewhat uncomfortable for both of us. Those are some pretty tough days, to say the least.


How stressful is your job? Are you able to maintain a comfortable or healthy work-life balance?

My job is mildly stressful, but nothing compared to other high stress jobs, like law enforcement or firefighters. It really isn’t hard to separate work and home. Although, if I have to call in to customer service, such as for my cell phone or cable, it can be like being at work all over again!

What’s a rough salary range for the position you hold? Are you paid enough considering your responsibilities?
My job pays around $30,000 a year. I have to say I feel adequately compensated for the amount of work that I do, although I wouldn’t complain if my boss offered me a raise.

What’s the most rewarding moment you’ve experienced in this position? Of all the things you’ve done at work, what are you most proud of?
The most rewarding moment I had in my current position came when an employee who was close to being terminated due to poor performance was awarded a certificate for outstanding achievement, and when he received it he thanked me in front of the department, saying it was because of my diligent scoring that he was able to turn his performance around.

What education and skills do you need to get hired and succeed in this field?
I am not sure if my four year degree in Literature helped me in getting this position. I do know for sure that my people skills are essential.

What would you tell a friend considering your line of work?
I would advise a friend looking to get into this line of work to really consider the fact that people aren’t going to always be open to what you have to tell them. But, in the long run, it will be in their best interest to take what you say for what it is worth.

How much vacation do you take? Is it enough?
I tend to take about three weeks of vacation a year. I think it is enough, and I get a chance to relax, without getting too backed up.

Are there any common misunderstandings you want to correct about what you do?
The common misunderstanding I would want to clear up about my job is, like stated before, there really are people listening to calls and providing feedback to the employees.

Does this job move your heart? If not, what does?
My job definitely moves my heart. I know I am helping to make someone’s day each time they call in to one of our employees.

If you could write your own ticket, what would you like to be doing in five years?
In five years, I would like to be CEO of my company. Sounds cliché, but I enjoy the company I work for, and I would love to take the company in some new directions!

Is there anything unique about your situation that readers should know when considering your experiences or accomplishments?
When considering my experiences and accomplishments, I like people to know that I was actually born and raised in one of the poorest communities in the United States. I survived gangs, poverty, and a broken home, and managed to accomplish all of this!

Categories
Diversity Career Stories Education

Kindergarten teacher copes with difficult parents for sake of children

This kindergarten teacher of six years finds that parents, and not the students, are often the most difficult part of the job. Here is her story.

What is your job title? How many years of experience do you have in that field?
I’m a Kindergarten teacher.  With that title, comes a bundle of additional “hats” but, for the interview, I’ll use that generic title.  I have six years of teaching experience at the elementary school level and two years of substitute teaching experience.

Would you describe the things you do on a typical day?
I typically arrive at school around 7:30 in the morning.  On occasion, I arrive earlier for parent/teacher conferences and staff meetings.  My students arrive at around 7:45 and we complete morning bookkeeping activities such as collecting lunch money and following up on parent/teacher correspondence.  From then on, our day is broken up into “time blocks” of instruction.  Instructional blocks include a literacy block, math block, and science/social studies block and can last anywhere from 30 minutes to 90 minutes depending on the subject and our schedule.  Additionally, our day includes a 30 minute lunch break and a 45 minute enrichment class i.e. Music, P.E., Computers.  While my students are at their enrichment class, I plan instruction using my school district and state’s scope and sequence as a guide, collaborate with fellow teachers, and communicate with parents.  My school dismisses at 2:45 and, at that time, my after school duty begins.  My duty consists of assisting students to their cars in the parent pick up line.  After duty, I return to my classroom and continue any planning that I didn’t finish earlier in the day.  Some days, I have more work than I can possibly finish after school and other days, I manage to catch up.  My work load varies and, as a result, my schedule is sporadic.  On a good day, I can leave at 3:30.  On most days, I leave around 4:30.

On a scale of 1 to 10 how would you rate your job satisfaction? What would it take to increase that rating?
On a scale of 1 to 10, I would rate my job as an 8.  I have an incredible career that allows me to positively contribute to the lives of children.  Watching the academic and social growth of a child is an incredible sight.  The best part is knowing that I had a hand in it!  In order to increase my rating, some of the stress factors of my job would have to be diminished. Difficult parents, an increasing focus on standardized testing, and educational budget cuts keep my rating at an 8 as opposed to a 10.

What did you learn the hard way in this job and how did that happen?
I learned my first year that effective classroom management is priceless!  Having a behavior plan in place, setting up positive reinforcements and rewards in the classroom, and explaining expectations from day one are essential.  I mistakenly thought my behavior expectations and reward systems would fall into place as I got to know my students.  Needless to say, my first class was a little crazy and my stress level was high.

What don’t they teach in school that would’ve been helpful to you?
Two areas I would have liked to have been taught more on are technology and diversity.  I know how to use technology but I don’t always feel confident incorporating it into my teaching.  As far as diversity, I would have benefited from strategies on how to identify and reach out to students whose culture is different than my own.

How did you get started in this line of work? If you could go back and   do it differently, what would you change?
Initially, I was interested in teaching because I have so many family members who are teachers.  They seemed to like their job and the idea of having summers off was very enticing to me.  I started substitute teaching and I recommend that to ANY prospective teacher.  It was a great way to learn more about what teachers do on a daily basis and test out the career.

What’s the strangest thing that ever happened to you in this job?
I have had a lot of strange things happen to me while teaching.  I think it goes with the territory.  The strangest, and most disgusting thing, is dealing with bodily fluid issues.  I’ve been thrown up on and witnessed more bathroom accidents than I care to count!

On a good day when things are going well, can you give an example of something that really makes you feel good?
For me, the best example of a good day is seeing a student’s face light up when he or she understands a concept we are working on in class.  I wish I could bottle those moments!  It’s also nice to be recognized by parents and administration for a job well done.

When nothing seems to go right, what kind of snafus do you handle and what do you dislike the most?
Dealing with parents is one of the most difficult aspects of my job.  Parents rightfully love their children and will defend against any offense they feel you or another student has committed against them.  The problem lies in the fact that those offenses aren’t always 100% accurate or true.

How stressful is your job? Are you able to maintain a comfortable or healthy work-life balance?
My job is stressful at times because I’m pulled in many different directions over the course of a day.  However, on my most stressful day, I know that I have great holidays and a summer vacation to look forward to.  Knowing that, I’m able to have a work-life balance that I love.

What’s a rough salary range for the position you hold? Are you paid enough considering your responsibilities?
Where I work, the range is high thirties to mid forties depending on experience.  Many people say teachers aren’t paid enough and, given our responsibilities, I would tend to agree.  However, I know that I make enough to live comfortably and I have great vacation time.  For those reasons, I personally don’t complain too much about the salary.

What’s the most rewarding moment you’ve experienced in this position? Of all the things you’ve done at work, what are you most proud of?
It’s hard to pinpoint the most rewarding moment in teaching because there truly are so many rewarding moments.  Teaching primary grades, I keep a portfolio of student work over the course of the year.  Reviewing those portfolios at the end of the year and seeing how much growth my class has made is probably the most rewarding moment of the year.

What’s the most challenging moment you’ve experienced? What would you prefer to forget?
The most challenging moments are having heated discussions with parents.  Whether I am wrong or right, it’s difficult and stressful to have a parent question my intentions, teaching style, and classroom decisions.  I have had parents yell at me in person and over the phone.  Both scenarios can be pretty traumatizing!

What education and skills do you need to get hired and succeed in this field?
To teach in public schools, you’ll need at least a Bachelor’s degree in Education from an accredited university and appropriate certification from your state’s education agency.  When choosing your degree program, make sure you are choosing a program focused on the age group and level you wish to teach.  Being an elementary school teacher, my degree is in Early Childhood Education.  While all teachers must hold a Bachelor’s degree, many teachers do not have a degree in Education.  These teachers obtain alternative certification through local programs and districts.

What would you tell a friend considering your line of work?
As I mentioned before, I would recommend substitute teaching first to make sure teaching is the right career move for you.  While substitute teaching, you can get a feel for the grade level you prefer and experience a teacher’s job responsibilities.

How much vacation do you take? Is it enough?
In addition to my summer and holiday vacation time, I have additional days that are available for me to take during the school year.  With so many kids in such a small area, I often get sick during the school year and use many of my vacation days as sick days.  However, I rarely use all of vacation days and roll many over from year to year.

Are there any common misunderstandings you want to correct about what you do?
It’s a common misconception that teachers don’t work as hard as others who work year round.  From experience, I can say that teachers pack as much work into a 9 month period as 12 month employees do.  When I go back to teaching in the fall, I always have to remind myself that I DID just have a summer break.

Does this job move your heart? If not, what does?
Teaching absolutely moves my heart.  Some days my heart is overjoyed by a kind word or a successful lesson.  Other days, my heart is sad about a tough situation a child should never have to experience.  On a few days, my heart is angry about seeing cuts to programs my students benefit from.  However, every day I know in my heart that the classroom is exactly where I need to be.

If you could write your own ticket, what would you like to be doing in five years?
In five years, I would love to see my job evolve beyond the classroom.  There are so many opportunities to touch the lives of children and I feel that the classroom is only one of many ways to do that.  I would be interested in counseling, being a librarian, or working with a children’s interest group.

Is there anything unique about your situation that readers should know when considering your experiences or accomplishments?
When I started teaching, I was in my early twenties and fresh out of college.  It was difficult for parents and teachers to take me seriously and relate to me.  As a bit of advice to young teachers out there, I would recommend making an extra effort to connect and communicate with staff and parents.  Making that effort will show others that you’re knowledgeable about education and that you care.