- start a conversation with a little background – for example, say “Eric, remember last Friday when we discussed…”
- always use names instead of pronouns – say “Jack wrote it” not “he wrote it”
- use titles instead of nouns – say “I read The Cat in the Hat” not “I read a book”
- use dates – say ”Thursday, September 8th” not “next week” or “next Thursday” or “very soon”
- use real-life examples to illustrate instead of speaking in generalities
- provide links or copies of any text you refer to
- speak your mind, politely but bluntly – take a stand
Why? I don’t know what you were thinking 10 seconds before you started talking. I don’t want to guess what you’re referring to, I want to know. And I want to know without asking you. It’s not efficient or fun for me to ask you what you’re talking about.
Without precise communication, there is too much room for error. And errors, presumptions, and miscommunication can be very costly. So please give me the material I need to follow along – give me names, titles, dates, links, documents, and examples!
And please be blunt. Half the time what you thought you said was not heard. The other half, you’re perceived as timid or manipulative. Speaking directly may be a little uncomfortable for both of us, but it’s an unavoidable side of life and business. Not addressing the difficult issues and not asking difficult questions allows issues to fester and grow and breaks trust. Show you care by telling the truth clearly and politely.
Confusion is expensive and demoralizing and avoidable. It always reflects badly on us whether you’re the culprit or the victim or we’re working as a team to create confusion. Is that clear?
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